Warranty Policy

Designed to Last.

Supported with Care.

At Hisooth, every product is thoughtfully engineered for long-lasting comfort, structural reliability, and immersive wellness experiences.

Our warranty reflects the same philosophy — clear, dependable, and designed to support your peace of mind.

Confidence in Every Detail

Easy Return Process

We've designed a simple and transparent return experience.

Contact Support

Reach out to our support team with your order details.

Receive Approval

We'll review your request and provide return instructions.

Ship Your Item

Carefully pack the product in its original packaging.

Refund Processed

Once inspected, your refund will be issued promptly.

Our Return Policy

Returns

30-Day Return Window

You may return most Hisooth producs within 30 days of delivery for a full refund.

  • Original shipping fees are non-refundable.

Order Cancellations

24-Hour Cancellation Period

Orders may be cancelled within 24 hours of placement for a full refund.

After 24 hours, the order will be handled under our return policy.

Returns

5-10 Business Days

Once we receive your returned item and inspect it, refunds will be issued to your original payment method.

Please allow 5-10 business days for funds to appear in your account.

Non-Returnable Items

Certain items are not eligible for return.

  • Custom-made products
  • Personalized items
  • Opened hygiene-related accessories.

Returned items must be unused, in original packaging, and include all accessories and documentation.

Restocking Fees May Apply

Standard products returned within the 30-day window may be subject to a restocking fee depending on product condition and packaging status.

We Care About Sustainability

We make things that work better and last longer. Our products solve real problems with clean design and honest materials.

Frequently Asked Questions

Can I return a used product?

To maintain hygiene, product quality, and customer safety, returned items must be in like-new condition with the original packaging and accessories included.

Products showing signs of heavy use, physical damage, missing components, stains, odors, or unauthorized modifications may not qualify for a refund.

For VibroAcoustic loungers, chairs, mats, and wellness products, we recommend carefully testing the product during the initial evaluation period while preserving all original packaging materials.

Custom-made products, special-order items, and clearance products are non-refundable unless damaged during shipping or confirmed defective upon arrival.
Who pays for return shipping?

Customers are responsible for return shipping costs unless the return is caused by:

  • Shipping damage
  • Manufacturing defects
  • Incorrect item shipment by Hisooth

Original shipping charges, freight surcharges, white-glove delivery fees, customs duties, taxes, and handling fees are non-refundable unless otherwise required by law.

For oversized products requiring freight transportation, customers are responsible for arranging safe return shipment after receiving an approved Return Merchandise Authorization (RMA).
How long does it take to receive my refund?

Once your returned item arrives at our warehouse, our team will inspect and process the return within 3–7 business days.

Approved refunds are issued back to the original payment method. Depending on your bank or payment provider, funds may take an additional 5–10 business days to appear in your account.

For freight returns or international orders, processing times may vary slightly depending on carrier delivery confirmation and inspection requirements.
What if my item arrives damaged or defective?

If your order arrives damaged, incomplete, or defective, please contact Hisooth Support within 48 hours of delivery and provide:

  • Order number
  • Photos of the product
  • Photos of the packaging and shipping label
  • A brief description of the issue

Our support team will review the case and provide an appropriate resolution, which may include replacement parts, repair assistance, product replacement, or return authorization depending on the situation.

Please do not discard the original packaging until the claim process has been completed.
How do I get a Return Merchandise Authorization (RMA)?

All returns require an approved Return Merchandise Authorization (RMA) before shipment.

To request an RMA, please contact:

customercare@hisooth.com

Include the following information in your request:

  • Full name
  • Order number
  • Product name
  • Reason for return
  • Photos (if applicable)

Once approved, our support team will provide detailed return instructions, the return address, and any additional shipping guidance required for your product category.

Need Help?

Our support team is ready to assist you.
Contact Support