Shipping Information

At Hisooth, we aim to make your shopping experience simple and worry-free. Please review our shipping policies for both retail/dropshipping orders and wholesale orders.

I. Retail & Dropship Orders

—Shipping Regions &Services

  • Orders are shipped from our UK, Canada, Germany, and US warehouses.

  • Delivery is available to: United States (Mainland), Canada (Mainland), United Kingdom (Mainland), 23 EU Countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden.

—Shipping Policy

We offer free ground shipping for eligible products based on shipment weight.

→Free Ground Shipping (≤ 30 kg / 66 lbs)

Orders with a total shipment weight of 30 kg or less qualify for free ground shipping, including but not limited to:

  • VibroAcoustic Platforms
    (EarthRound™, FlowZen™, LotusRise™, LotusBase™)
  • Portable VibroAcoustic Tables (TheraFold™)
  • Hisooth® MP3 Music Player
  • Hisooth SynchroHub™
  • H3 Hair Regrowth Massage Cap

Freight Shipping Required (> 30 kg / 66 lbs)

For products with a shipment weight over 30 kg, LTL (Less-Than-Truckload) freight shipping is required. Shipping costs will be quoted separately and paid by the customer. This applies to:

  • VibroAcoustic Lounge Chairs
  • Stationary VibroAcoustic Tables
    (TheraZen™, Boast Vibe™, Essence Vibe™)

Shipping methods, carriers, and delivery timelines may vary by destination. Expedited shipping options may be available upon request.

—Address Accuracy

Please double-check your shipping address before placing an order. Hisooth is not responsible for delays, mis-delivery, or lost packages caused by incorrect or incomplete addresses. If a package is returned due to such issues, the customer will be responsible for return and re-delivery costs.

—Domestic Shipping Times

  • Orders are usually dispatched within the business days stated on the product page.
  • Estimated ship date is shown on your order confirmation.
  • Delivery time varies by region: 1–7 business days.
  • Orders placed after 4:00 p.m, weekends, or holidays will be processed on the next business day.

—Curbside Delivery (Large Items)

  • Items are delivered to the curb or end of your driveway.
  • This service does not include in-home delivery, installation, assembly, or packaging removal.
  • Products are unloaded from the truck via lift-gate service.

—Taxes & Duties

  • Applicable sales tax will be added to your order based on the shipping destination.

II. Wholesale Orders

  • Wholesale orders are shipped directly from our Jiangsu, China factory.

  • Lead time includes:
    → Production cycle: 30–60 days
    → Ocean freight: 10–40 days, depending on the port

  • Customers are responsible for customs clearance, duties, and local taxes.

III. Additional Information

  • Tracking Numbers: Provided by email once your order has shipped.

  • Shipping Restrictions: We cannot deliver to P.O. Boxes, APO/FPO addresses, or remote islands.

  • Damaged Shipments: Please inspect your items upon delivery. Report damages or missing parts within 48 hours, including photos, for claims processing.