At Hisooth, we aim to make your shopping experience simple and worry-free. Please review our shipping policies for both retail/dropshipping orders and wholesale orders.
I. Retail & Dropship Orders
Shipping Regions &Services
Orders are shipped from our UK, Canada, Germany, and US warehouses.
Available for orders over $50 USD within these regions.
Standard internet orders are shipped by ground service.
Expedited shipping options are available at checkout for an additional fee.
⚠️ Address Accuracy:
Please double-check your shipping address before placing an order. Hisooth is not responsible for delays, mis-delivery, or lost packages caused by incorrect or incomplete addresses. If a package is returned due to such issues, the customer will be responsible for return and re-delivery costs.
Domestic Shipping Times
Orders are usually dispatched within the business days stated on the product page.
Estimated ship date is shown on your order confirmation.
Delivery time varies by region: 1–7 business days.
Orders placed after 4:00 p.m, weekends, or holidays will be processed on the next business day.
Curbside Delivery (Large Items)
Items are delivered to the curb or end of your driveway.
This service does not include in-home delivery, installation, assembly, or packaging removal.
Products are unloaded from the truck via lift-gate service.
Taxes & Duties
Applicable sales tax will be added to your order based on the shipping destination.
II. Wholesale Orders
Wholesale orders are shipped directly from our Jiangsu, China factory.
Lead time includes: --Production cycle: 30–60 days --Ocean freight: 10–40 days, depending on the port
Customers are responsible for customs clearance, duties, and local taxes.
III. Additional Information
Tracking Numbers: Provided by email once your order has shipped.
Shipping Restrictions: We cannot deliver to P.O. Boxes, APO/FPO addresses, or remote islands.
Damaged Shipments: Please inspect your items upon delivery. Report damages or missing parts within 48 hours, including photos, for claims processing.
