SUPPORT & GUIDANCE
How Can We Help You?
Find answers about shipping, vibroacoustic wellness, warranty coverage, partnerships, and product support.
SHIPPING & DELIVERY
Will Hisooth ship products to my country?
Yes. Hisooth currently supports retail and dropshipping delivery across the United States, Canada, the United Kingdom, Germany, and selected European regions. Wholesale shipments can also be arranged worldwide directly from our manufacturing facility in Jiangsu, China.
How long does delivery take?
Retail orders typically arrive within 1–7 business days depending on inventory location and destination. Wholesale and commercial orders may require additional production and freight transit time.
How are large wellness products delivered?
Large loungers, therapy beds, and commercial products may be shipped via freight or curbside delivery services. Tracking information will be provided once the shipment is dispatched.
Do you offer international tracking?
Yes. Most shipments include tracking updates. Tracking methods may vary depending on region and shipping carrier.
Will I need to pay import taxes or VAT?
Import taxes, customs duties, and VAT policies vary by country. Local taxes may apply depending on your delivery region and local regulations.
RETURNS & WARRANTY
What is your return policy?
Eligible products may be returned within the approved return window if they are unused or in like-new condition with original packaging.
Are custom-made products refundable?
Custom-made products, commercial orders, and personalized configurations are generally non-refundable once production has started.
How do I request an RMA?
Please contact our support team with your order number, photos (if applicable), and product details to request a Return Merchandise Authorization (RMA).
What is covered under warranty?
Warranty coverage varies depending on product category and components, including structures, upholstery, electronics, and accessories.
How long does refund processing take?
Approved refunds are generally processed within 5–10 business days depending on your payment provider.
VIBROACOUSTIC THERAPY
What is VibroAcoustic Therapy?
VibroAcoustic Therapy combines sound and vibration to create a deeply immersive wellness experience that supports relaxation, mindfulness, recovery, and sensory balance.
What is VibroAcoustic Music?
Vibroacoustic music is music specifically designed to work with vibration-based wellness systems. It contains enhanced low-frequency content that can be both heard and physically felt through specialized vibroacoustic furniture and meditation platforms.
Is vibroacoustic music different from meditation music?
Yes. Traditional meditation music is primarily designed for listening, while vibroacoustic music is optimized to create synchronized sound and vibration experiences through low-frequency resonance.
What products can be used with vibroacoustic music?
Vibroacoustic music can be used with meditation cushions, meditation platforms, sound healing beds, sound therapy tables, wellness loungers, relaxation chairs, immersive home theater seating, and other vibration-enabled furniture.
What is a sound bath experience?
A sound bath experience is a guided wellness session where participants are immersed in music, sound frequencies, and vibration to support relaxation, mindfulness, meditation, and emotional restoration.
Can vibroacoustic music be used at home?
Yes. Vibroacoustic music can be enjoyed through personal meditation platforms, sound healing cushions, wireless headphones, and home wellness systems, allowing users to create immersive relaxation experiences in their own homes.
How does Hisooth technology work?
Hisooth systems use amplifiers, speakers, and vibroacoustic transducers to convert low-frequency audio into synchronized physical vibration felt throughout the body.
What frequencies are commonly used?
Most Hisooth experiences utilize low-frequency sound ranging approximately from 20Hz to 80Hz.
Can I use my own music?
Some Hisooth products support Bluetooth audio streaming and AUX input, allowing compatible music playback through the vibroacoustic system.
Is VibroAcoustic Therapy a medical treatment?
Hisooth products are designed for wellness, relaxation, and sensory experiences and are not intended to diagnose, treat, cure, or prevent medical conditions unless otherwise specified.
PRODUCT CARE
How should I clean my Hisooth product?
Use a soft microfiber cloth with mild cleaning solutions. Avoid harsh chemicals, excessive moisture, or abrasive materials.
Can Hisooth products be used daily?
Yes. Hisooth wellness systems are designed for regular meditation, relaxation, recovery, and sensory wellness use.
Can I replace speakers or electronics later?
Certain products support replacement components or serviceable electronics depending on model configuration.
What environments are recommended?
Indoor, dry, temperature-controlled environments are recommended for the best performance and product longevity.
STILL HAVE QUESTIONS?
We're Here to Help
Our global support team is dedicated to providing professional guidance and solutions.
Email： customercare@hisooth.com