Politique de remboursement

Returns

If, for any reason, a Purchaser is not completely satisfied with a Hisooth product, they may return it within thirty (30) days for a full refund (excluding shipping and handling charges on the original order) less a 20% restocking fee. All returns must be pre-authorized by providing proof of original purchase to obtain a Hisooth Return Material Authorization (RMA), and the items must be in new condition and in the original packaging. The Purchaser will be responsible for all return shipping charges. An RMA number is required for all returns. Any returned items without a Hisooth Return Material Authorization (RMA) number will not be processed.

Cancellations

You have 24 hours from the time you place your order to cancel it for a full refund. If you request to cancel your order after 24 hours, it will be processed as a return according to our return policy outlined above.

Refunds

After we receive your item, our team will inspect it and process a refund. The money will be refunded to the original payment method used during the purchase. It may take 5-10 business days for the refund to be posted to the Purchaser’s account.

Returns can be requested in your account or, if you are a guest user, please contact us at sales@mhpinternational.com.