Hisooth Returns & Refund Policy | Warranty, Returns & Order Cancellations

Hisooth vibroacoustic lounger in a modern wellness environment

Warranty Policy

Built to Last.
Backed by People.

At Hisooth, every product is thoughtfully engineered for long-lasting comfort, structural reliability, and immersive wellness experiences.

Our warranty reflects the same philosophy — clear, dependable, and designed to support your peace of mind.

Confidence Built In

Easy Return Process

We've designed a simple and transparent return experience.

Customer support and return assistance icon

Start Your Return

Reach out to our support team with your order details.

Review & Approval

We'll review your request and provide return instructions.

Send It Back

Carefully pack the product in its original packaging.

Refund Issued

Once inspected, your refund will be issued promptly.

Our Return Policy

Returns

30-Day Return Window

You may return most Hisooth producs within 30 days of delivery for a full refund.

Original shipping fees are non-refundable.

Order Cancellations

24-Hour Cancellation Period

Orders may be cancelled within 24 hours of placement for a full refund.

After 24 hours, the order will be handled under our return policy.

Refund Timing

5-10 Business Days

Once we receive your returned item and inspect it, refunds will be issued to your original payment method.

Please allow 5-10 business days for funds to appear in your account.

Non-Returnable Items

Some items cannot be returned once opened, customized, or specially produced.

Custom-made products
Personalized items
Opened hygiene-related accessories.

Returned items must be unused, in original packaging, and include all accessories and documentation.

Restocking Fees May Apply

Standard products returned within the 30-day window may be subject to a restocking fee depending on product condition and packaging status.

Minimalist sustainable lifestyle interior with natural materials

Designed to Last Longer

Products that last longer create less waste.
We believe thoughtful design is the most sustainable approach. Our products solve real problems with clean design and honest materials.

Frequently Asked Questions

To maintain hygiene, product quality, and customer safety, returned items must be in like-new condition with the original packaging and accessories included.

Products showing signs of heavy use, physical damage, missing components, stains, odors, or unauthorized modifications may not qualify for a refund.

For VibroAcoustic loungers, chairs, mats, and wellness products, we recommend carefully testing the product during the initial evaluation period while preserving all original packaging materials.

Custom-made products, special-order items, and clearance products are non-refundable unless damaged during shipping or confirmed defective upon arrival.

Customers are responsible for return shipping costs unless the return is caused by:

Shipping damage
Manufacturing defects
Incorrect item shipment by Hisooth

Original shipping charges, freight surcharges, white-glove delivery fees, customs duties, taxes, and handling fees are non-refundable unless otherwise required by law.

For oversized products requiring freight transportation, customers are responsible for arranging safe return shipment after receiving an approved Return Merchandise Authorization (RMA).

Once your returned item arrives at our warehouse, our team will inspect and process the return within 3–7 business days.

Approved refunds are issued back to the original payment method. Depending on your bank or payment provider, funds may take an additional 5–10 business days to appear in your account.

For freight returns or international orders, processing times may vary slightly depending on carrier delivery confirmation and inspection requirements.

If your order arrives damaged, incomplete, or defective, please contact Hisooth Support within 48 hours of delivery and provide:

Order number
Photos of the product
Photos of the packaging and shipping label
A brief description of the issue

Our support team will review the case and provide an appropriate resolution, which may include replacement parts, repair assistance, product replacement, or return authorization depending on the situation.

Please do not discard the original packaging until the claim process has been completed.

All returns require an approved Return Merchandise Authorization (RMA) before shipment.

To request an RMA, please contact:

customercare@hisooth.com

Include the following information in your request:

Full name
Order number
Product name
Reason for return
Photos (if applicable)

Once approved, our support team will provide detailed return instructions, the return address, and any additional shipping guidance required for your product category.

Need Help?

Our support team is ready to assist you.

Contact Support

Returns, Refunds, and Warranty Support

Hisooth is committed to delivering high-quality wellness products designed for relaxation, meditation, recovery, and immersive sensory experiences.

Our return and refund policy is designed to provide peace of mind while ensuring fair handling of returned merchandise. Eligible products may be returned within the designated return period when they remain in acceptable condition and include all original accessories and packaging.

We support customers worldwide with warranty assistance, replacement parts, troubleshooting guidance, and customer service for vibroacoustic loungers, meditation platforms, scalp care products, eye massagers, wellness furniture, and recovery equipment.

If you need help with a return, cancellation, warranty claim, shipping issue, or product support request, our customer care team is available to assist.

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