Hisooth vibroacoustic lounger in a modern wellness environment

Returns & Cancellations

Clear Policies.
Helpful Support.

We want you to feel confident about your Hisooth purchase. Here you’ll find clear information about returns, refunds, order cancellations, and how to contact our support team.
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Confidence Built In

Easy Return Process

We've designed a simple and transparent return experience.

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Start Your Return

Reach out to our support team with your order details.
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Review & Approval

We'll review your request and provide return instructions.
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Send It Back

Carefully pack the product in its original packaging.
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Refund Issued

Once inspected, your refund will be issued promptly.

Our Return Policy

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Returns

30-Day Return Window

You may request a return for eligible Hisooth products within 30 days of delivery, subject to the conditions below.

Original shipping fees are non-refundable unless applicable law requires otherwise.
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Order Cancellations

24-Hour Cancellation Period

Contact us within 24 hours of placing your order to request cancellation. Orders cancelled before dispatch during this period receive a full refund.

After 24 hours, cancellation is not guaranteed. Please contact our support team for assistance. Orders that have already shipped follow our return process.
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Refund Timing

Inspection & Refund Timing

Returns are normally inspected and processed within 3–7 business days of receipt.

Approved refunds are issued to the original payment method. Your bank or payment provider may require an additional 5–10 business days for the funds to appear in your account.

Any mandatory refund deadlines under applicable law take precedence.
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Exceptions to Change-of-Mind Returns

Customized or personalized products, and sealed hygiene accessories that have been opened, may be excluded from change-of-mind returns where permitted by applicable law.

These exceptions do not limit your rights if a product is faulty, damaged, or incorrectly supplied.
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Reasonable inspection and brief testing are permitted. Returned products must remain clean and in like-new condition, with their original packaging, accessories, and documentation. Any product-specific trial terms stated at purchase also apply.

Restocking Fees

A restocking fee applies only where its amount and conditions were disclosed before purchase and the fee is permitted by applicable law. Any applicable fee will be explained when your return request is reviewed.
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Designed to Last Longer

Products that last longer create less waste.
We believe thoughtful design is the most sustainable approach. Our products solve real problems with clean design and honest materials.
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Frequently Asked Questions

Used product return policy icon Can I return a used product?

To maintain hygiene, product quality, and customer safety, returned items must be in like-new condition with the original packaging and accessories included.

Products showing signs of heavy use, physical damage, missing components, stains, odors, or unauthorized modifications may not qualify for a refund.

For VibroAcoustic loungers, chairs, mats, and wellness products, we recommend carefully testing the product during the initial evaluation period while preserving all original packaging materials.

The exceptions listed under “Exceptions to Change-of-Mind Returns” also apply. These exceptions do not limit your statutory rights.
Local Shipment for Vibroacoustic Item Icon Who pays for return shipping?

Customers are responsible for return shipping costs unless the return is caused by:

  • Shipping damage
  • Manufacturing defects
  • Incorrect item shipment by Hisooth

Original shipping charges, freight surcharges, white-glove delivery fees, customs duties, taxes, and handling fees are non-refundable unless otherwise required by law.

For oversized products requiring freight transportation, customers are responsible for arranging safe return shipment after receiving an approved Return Merchandise Authorization (RMA).
Refund processing timeline support icon How long does it take to receive my refund?

Once your returned item arrives at our warehouse, our team will inspect and process the return within 3–7 business days.

Approved refunds are issued back to the original payment method. Depending on your bank or payment provider, funds may take an additional 5–10 business days to appear in your account.

For freight returns or international orders, processing times may vary slightly depending on carrier delivery confirmation and inspection requirements.
Local Shipment for Vibroacoustic Item Icon What if my item arrives damaged or defective?

If you notice shipping damage, missing parts, or a defect on arrival, please contact Hisooth Support within 48 hours of delivery and provide the information below.

This reporting request does not limit your statutory consumer rights or applicable warranty coverage.

  • Order number
  • Photos of the product
  • Photos of the packaging and shipping label
  • A brief description of the issue

Our support team will review the case and provide an appropriate resolution, which may include replacement parts, repair assistance, product replacement, or return authorization depending on the situation.

Please do not discard the original packaging until the claim process has been completed.

This policy does not limit your statutory consumer rights. Where applicable law provides different requirements or remedies, those requirements take precedence.
Damaged product warranty support icon How do I get a Return Merchandise Authorization (RMA)?

All returns require an approved Return Merchandise Authorization (RMA) before shipment.

To request an RMA, please contact:

customercare@hisooth.com

Include the following information in your request:

  • Full name
  • Order number
  • Product name
  • Reason for return
  • Photos (if applicable)

Once approved, our support team will provide detailed return instructions, the return address, and any additional shipping guidance required for your product category.

Need Help?

Our support team is ready to assist you.
Contact Support

Returns, Refunds, and Warranty Support

Hisooth is committed to delivering high-quality wellness products designed for relaxation, meditation, recovery, and immersive sensory experiences.

Our return and refund policy is designed to provide peace of mind while ensuring fair handling of returned merchandise. Eligible products may be returned within the designated return period when they remain in acceptable condition and include all original accessories and packaging.

We support customers worldwide with warranty assistance, replacement parts, troubleshooting guidance, and customer service for vibroacoustic loungers, meditation platforms, scalp care products, eye massagers, wellness furniture, and recovery equipment.

If you need help with a return, cancellation, warranty claim, shipping issue, or product support request, our customer care team is available to assist.

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