Shipping policy

Last Updated: July 2026

At Hisooth, we strive to provide reliable and efficient shipping services for our customers worldwide.

Processing Time

Orders are typically processed within:

1-3 business days

after payment confirmation.

Shipping Time

Estimated delivery times:

United States / UK / Europe Union Countries

5-10 business days

Canada

7-15 business days

Delivery times may vary depending on location, carrier availability, customs clearance, and seasonal demand.

Large Equipment Shipping

For oversized products such as Pilates Reformers, massage tables, and wellness equipment:

• Special freight arrangements may apply.
• Delivery appointment may be required.
• Customers should ensure sufficient space for receiving and installation.

Tracking Information

Once your order has shipped, tracking information will be provided via email.

Customs & Import Duties

For international orders outside supported regions:

Customers may be responsible for customs duties, taxes, or import fees.

Shipping Issues

If your package arrives damaged or missing, please contact us within 7 days after delivery.

Email: customercare@hisooth.com