Refund policy

Hisooth Return & Refund Policy

Last Updated: July 2026

At Hisooth, we are committed to providing high-quality wellness and fitness products designed for long-term use. We want you to be completely satisfied with your purchase.

30-Day Return Policy

You may request a return within 30 days of receiving your product if the product meets the conditions below:

• The product is unused or lightly used and remains in original condition.
• All original packaging, accessories, manuals, and included items are returned.
• The product is not damaged due to misuse, improper installation, or unauthorized modification.

To initiate a return request, please contact our customer support team at:

Email: customerservice@hisooth.com

Please include:

• Order number
• Customer name
• Reason for return
• Photos or videos showing product condition (if applicable)

Return Shipping

For returns caused by customer preference or ordering mistakes, the customer may be responsible for return shipping costs.

For defective products, damaged shipments, or issues caused by Hisooth, we will provide appropriate assistance, including replacement parts, repair support, or return solutions.

Refund Process

Once the returned product has been received and inspected, we will process the refund within 5-10 business days.

Refunds will be issued to the original payment method.

Shipping fees, customs duties, and additional service fees (if applicable) may not be refundable.

Cancellation Policy

Orders may be cancelled before shipment.

Once an order has been shipped, cancellation requests will be handled according to our return policy.

Damaged or Defective Products

If your product arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery with photos or videos.

Hisooth will evaluate the issue and provide the most appropriate solution.